Account Manager

• Own and manage contract renewals, upsells, and expansion opportunities within the customer portfolio
• Build relationships with key stakeholders while executing a structured communication and engagement strategy
• Drive customer value and product adoption through strategic guidance, risk identification, and growth opportunities
• Utilize various forms of AI to streamline workflows
• Become a product expert and advise customers on leveraging the platform to achieve business goals
• Partner with Customer Enablement to enhance product knowledge, encourage adoption, and improve retention
• Execute a complete sales motion from prospecting through closing within the existing book of business
• Maintain an accurate and up-to-date Salesforce pipeline for renewal and growth activities
• Lead executive business reviews to align on strategic goals, demonstrate value, and refine success plans
• Conduct regular client meetings for product demos, strategic discussions, and engagement touchpoints
• Travel periodically 1-2 times per quarter to meet customers in person and support platform adoption

• 5+ years of experience in Account Management or Customer Success Management
• SaaS experience preferred
• Freight Forwarder or Logistics Service Provider (LSP) background is a strong plus
• Proven success managing a portfolio of 50+ customers, including prioritization and tiering strategies
• Experience managing customer relationships and closing deals in a remote environment
• Familiarity with SMB, Mid-Market, and MM+ customer segments
• Confidence communicating with VP and Director-level stakeholders, especially in revenue-related conversations
• Skilled in delivering engaging, web-based product demonstrations to global audiences
• Ability to interpret and use data to drive customer outcomes and internal decision-making
• Excellent written and verbal communication skills
• Adoption of AI into daily practices beyond using it to improve writing or research: Building Gems, Projects, SlackBot etc.
• A strong sense of curiosity and commitment to ongoing learning and growth
• Highly coachable and receptive to constructive feedback
• Previous experience in a startup environment is a plus
• Proficiency with CRM tools, especially Salesforce

• Bonus
• Superannuation
• Travel periodically (1-2 times per quarter) to meet customers in person