Senior Project Manager

• Onboard new implementation projects
• Ensure customer success through reactive support and proactive services
• Serve as liaison between deployment teams and Forcepoint internal teams during deployments
• Own the relationship with deployment teams and share responsibility for their success
• Advise customers during deployment through technical consulting and project management
• Build and grow relationships with customer technical staff and senior management
• Collaborate with Product Management and Engineering to communicate product improvements identified during deployments
• Conduct at least weekly calls with each account to understand deployment status and risks
• Perform quarterly reviews of deployment teams
• Own, drive and track deployment-team escalations with Engineering and Technical Support
• Contribute deployment lessons learned and unique issues to the Knowledge Base
• Stay current on technology and product developments
• Perform resource planning to meet demand, including hiring staff when necessary
• Work with leadership to remove barriers and ensure projects are delivered on time, within budget and in scope
• Perform other assigned duties and projects

• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• At least 4 years in information systems environment supporting business-to-business customers
• At least 5 years of project management experience
• Experience managing multiple projects in parallel
• Working knowledge of MS Project
• PMP preferred
• At least 4 years experience working in a Professional Services setting
• Experience working with Salesforce and PSA
• Familiarity with billing and revenue recognition
• Experience running large complex global programs spanning multiple technologies, business units and time zones
• Demonstrated experience in a technical customer support environment
• Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution
• Strong personal drive for ensuring customer success with a proactive focus
• Strong background in a dynamic, problem-solving, customer service environment
• Flexibility, integrity and creative problem-solving skills
• Outstanding verbal and written communication skills
• Ability to work in a fast-paced environment with multiple projects under tight deadlines
• Ability to articulate technical issues to teams and executive-level management
• Ability to deal confidently and professionally with customers at the executive level
• Ability to build good working relationships across all functions
• Experience performing resource planning and hiring staff when necessary
• Experience using PMP, SCRUM, and LEAN tools and delivery methodologies
• Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook
• Applicants must have the right to work in the location to which they have applied

• Equal employment opportunities regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status
• Reasonable accommodations for qualified individuals with disabilities and disabled veterans