Mid-Level Domestic Travel Consultant

• Manage requests and monitor reservations, ensuring fast, accurate solutions aligned with airline and supplier policies
• Provide human-centered, objective, and solution-oriented multichannel support for travel agencies and domestic customers
• Prepare quotes and handle bookings, ticket issuance, changes, and rebookings for domestic air travel
• Issue ancillary services, such as pet transportation, unaccompanied minor services, seat assignments, and excess baggage
• Calculate fare differences for ticket changes and reissues in accordance with applicable rules
• Review and interpret fare rules and airline policies
• Monitor and ensure the completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality
• Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication
• Contribute suggestions for the continuous improvement of operational and customer service processes

• High school diploma
• Previous customer service experience, preferably in the tourism industry
• Intermediate proficiency in Microsoft Office
• Familiarity with DCP E-LATAM, E-GOL, and other airline portals, such as Azul and LATAM NDC
• Knowledge of Amadeus and/or Sabre is a plus

• iFood Benefícios meal allowance
• Transportation allowance
• Bradesco health insurance, with the monthly premium fully covered by BeFly for the employee and 50% covered for dependents, subject to copayments
• Life insurance at no cost to the employee
• OdontoPrev dental insurance
• Wellhub
• Birthday day off
• Maternity program
• Oriente-me Program, offering therapy sessions at no additional cost
• Educational partnerships and discounts
• BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees