Yardi Voyager Support Specialist – Systems Administrator

• Serve as a subject matter expert and client-facing support resource for Yardi products
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments
• Manage advanced support requests through the ticketing system, including root-cause analysis, documentation, timely resolution, and client communication
• Perform Yardi system administration and configuration, including user setup, security roles, permissions, workflows, module configuration, and governance alignment
• Work with accounting, property management, asset management, operations, and IT stakeholders to translate business needs into requirements
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities
• Guide clients on Yardi best practices, system optimization, process improvements, and reducing recurring support issues
• Coordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and drive resolution
• Maintain support documentation, procedures, client-specific processes, and knowledge base articles
• Provide status updates, risks, and recommendations to project management, senior management, and clients
• Maintain current knowledge of client-specific processes, policies, and procedures

• Must reside in Australia on a permanent, full-time basis
• Must have unrestricted rights to live and work in Australia
• Hands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
• Ability to troubleshoot Yardi issues beyond basic front-end user questions
• Understanding of real estate operations, property management, accounting workflows, or related business processes
• Experience supporting end users, documenting issues, and communicating solutions clearly
• Ability to manage multiple support requests and priorities in a client-facing environment
• Strong analytical and problem-solving skills
• Genuine enthusiasm for learning and professional growth
• Ability to work flexibly across time zones and provide occasional coverage outside standard Australian business hours
• Experience in one or more of: Yardi Voyager system administration; Yardi support, help desk, tier 2/tier 3 support, or application support; residential real estate systems or property accounting systems; Yardi implementation, onboarding, testing, or upgrade support; business analyst or systems analyst work in a real estate environment; property management or accounting operations combined with hands-on Yardi troubleshooting or systems ownership
• Preferred: experience in property onboarding or implementations
• Preferred: experience with third-party integrations or other property management, real estate, accounting, or ERP platforms

• Employer superannuation contributions
• Paid annual leave
• Personal/carer's leave
• Public holidays
• Professional development and career growth opportunities
• Fully remote work
• Opportunity to work with global clients and colleagues