Customer Support

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers’ needs to ensure a high level of satisfaction
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support to clients within the specified time frame
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
• Work independently as well as collaboratively in a team environment
• Adhere to standard operating procedures and company policies at all times
• Report directly to the Head of Customer Support

• Proven experience in a customer support or client service role
• Previous experience or background in Forex trading or the financial markets is a strong advantage
• Excellent command of English and local native language, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication skills with active listening abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication, problem-solving, and presentation skills
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

• KPI Bonus
• Night Shift Allowance
• Growth Opportunities
• Collaborative Team
• Modern tech stack
• Meaningful autonomy in how you approach challenges
• Clear opportunities for personal and professional growth