Field Service Engineer – IC, LC, MS

• Install, repair, maintain, qualify, and validate IC-LC-MS instruments on site
• Service IC, HPLC, Integrion, Vanquish, Triple Quadrupole, IonTrap, and Orbitrap systems
• Deliver instrumental-branch activities efficiently
• Ensure customer satisfaction through high-quality repair and support
• Collaborate with ULS teams and Sales using a client-focused approach
• Schedule repair, maintenance, and qualification jobs by priority
• Maintain spare-parts inventory, tools, manuals, and test equipment
• Promote and sell installations, extended service contracts, preventive maintenance, and related services
• Advise customers about new products and upgrades and report sales opportunities to account representatives
• Perform service activities in compliance with company values and 4i principles
• Maintain a focus on cost savings

• Advanced Degree with no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments
• Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Strong electronics and mechanical troubleshooting skills, including component-level diagnosis
• Experience with ultra-high vacuum systems and high-voltage equipment preferred
• Excellent written and verbal customer service and communication skills
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license
• Ability to travel 50–75% within the assigned territory
• Ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and ability to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

• Fully remote work mode
• Standard Monday–Friday work schedule
• Opportunities to work with advanced analytical and scientific technology
• Career development opportunities
• Additional relevant certifications are advantageous
• Customer equipment training and support opportunities