Account Manager – Restaurant Catering

• Lead weekly 60-minute sessions with each client in English or Spanish.
• Build and update catering menus, per-person pricing, and catering listings.
• Keep each client’s Google Business Profile and website current.
• Write catering procedures, packing guides, and staff training materials.
• Prepare forms and applications for clients to review, sign, and submit themselves; never sign documents on a client’s behalf.
• Guide clients through local zoning and state liquor permit processes, providing procedural support only and no legal, financial, or tax advice.
• Track orders and weekly meal volume, and help each client reach catering targets.
• Keep a session log after every meeting recording contractor actions, client actions, and documents signed.
• Escalate problems, opportunities, and SEO or social media requests to the owner promptly.
• Work through delegated user access to client accounts while protecting confidential information and not handling passwords, Social Security numbers, or bank details.
• Manage a book of up to 18 restaurant clients and report directly to the firm’s owner.

• Fluent written and spoken English.
• Professional Spanish, strongly preferred.
• At least two years of experience in account management, client success, or marketing, ideally with restaurants, hospitality, or small businesses.
• An MBA or equivalent business experience at that level.
• Comfort with Google Workspace, video meetings, CRM tools, and website editors.
• Strong organizational skills and the ability to manage many clients without close supervision.
• Full-time availability during U.S. Eastern business hours, with client sessions mainly scheduled between 9:30 and 11:00 a.m. and 2:00 and 4:30 p.m. ET. Candidates in other time zones must confirm they can cover these windows.
• Restaurant or food service experience.
• Experience with online ordering or catering platforms.
• Graphic design or menu design skills.

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.