Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for department operations and resourcing
• Develop and execute strategies for continuous process improvement and organizational performance optimization
• Participate with senior leadership in developing and authorizing strategic business plans
• Oversee cross-functional activities, projects, and initiatives
• Deliver strategic insights, analyses, and recommendations
• Serve as business lead for large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders, peers, and leaders on strategy, execution, and communications planning
• Oversee development, optimization, improvement, and compliance assessment of cross-functional processes and associated systems, training, and communications
• Provide administrative oversight for staffing, budgeting, scheduling, and long-term planning
• Lead and manage department staff
• Oversee recruitment, induction, talent development, and staff retention
• Provide coaching, feedback, performance appraisals, development plans, and career coaching
• Develop and implement business plans and forecasts
• Support and drive process and systems optimization activities
• Provide oversight and responses for client or internal process audits and CAPAs
• Cultivate a continuous improvement environment
• Act as an internal transformation consultant for M&A integration activities

• Life science graduate, pharmacy, nursing, other healthcare-related qualification, or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience with process improvement, safety applications, and systems
• Demonstrated line management experience
• Extensive leadership experience in pharmacovigilance from a service provider environment
• Experience optimizing processes and managing through implementation
• Outstanding leadership and management skills
• Advanced skill in process development and improvement, especially in clinical and post-marketing pharmacovigilance
• Excellent project management skills
• Superior attention to detail, investigative, and analytical skills
• Outstanding interpersonal, negotiation, and problem-solving skills
• Superior computer skills, including understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes, requirements, regulatory guidelines, and directives
• Superior oral and written communication skills
• Ability to communicate in English, orally and in writing
• Ability to direct and promote teamwork in multidisciplinary and multicultural teams
• Ability to drive innovation in process improvement
• Outstanding organizational, judgment, analytical, decision-making, and interpersonal skills
• Certification in process improvement methodologies such as Lean Six Sigma is a plus

• Remote work option
• Collaborative and supportive work environment
• Flexibility
• Growth opportunities
• Belonging-focused culture
• Opportunity to work with global teams
• Exposure to clinical research, pharmacovigilance, and quality consulting
• Talent development and career coaching