Bilingual Customer Service Representative, English and Spanish

• Handle inbound and outbound calls in a call center environment
• Serve as the first point of contact for customers
• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests
• Assist customers with payments, renewals, cancellations, and other policy-related needs
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude
• Provide accurate information regarding company products, services, and policies
• Document customer interactions and maintain detailed records
• Collaborate with team members to achieve departmental goals and service standards
• Maintain high levels of customer satisfaction

• Bilingual (Spanish/English) strongly preferred
• At least 2 years or more customer service experience in a BPO setup
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to remain calm in difficult situations
• Customer service experience required
• Insurance industry experience is a plus
• Good organizational skills
• Team-oriented, dependable, and professional
• Availability for a full-time position and flexibility to work shifting schedules

• Full-time position
• Flexible shifting schedule