French Speaking Customer Support

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent and premium service
• Become a certified Coffee Specialist supporting a premium Nestlé Group client

• Permanent residence in Bosnia and Herzegovina required for home office employment
• French proficiency at C2 level
• English skills at B2 level are an advantage
• Strong communication skills, reliability, and commitment
• Willingness to learn and ability to work in a team
• Good computer literacy
• Stable internet connection with minimum 10 Mbps download and 5 Mbps upload speeds
• Antenna routers and 5G routers are strictly prohibited

• Permanent contract
• Full-time position (40 hours per week)
• Paid 4-week onboarding/training
• Accommodation, transport, and all training expenses covered during training in Sarajevo
• Performance bonuses
• Additional compensation for working on public holidays or voluntary overtime
• Home office employment
• Shifts with 2 days off per week
• Schedules published 2 weeks in advance