RPA Support Analyst

• Provide technical support and ongoing maintenance for the robots and automations developed by the RPA team.
• Monitor automation execution, identify failures, and analyze and resolve incidents.
• Implement minor enhancements, fixes, and adjustments to existing automated workflows.
• Analyze execution logs, identify the root causes of errors, and propose corrective and preventive actions.
• Support the maintenance of workflows, business rules, integrations, and automated routines.
• Investigate issues related to changes in systems, interfaces, data, or processes that affect robot execution.
• Record incidents and applied solutions, and document technical and operational procedures.
• Collaborate with business teams to understand incidents, validate fixes, and ensure operational continuity.
• Support functional testing, user acceptance testing, and validations before releasing adjustments to production.
• Escalate more complex issues to developers or the technical owners responsible for the automation.
• Contribute to the continuous improvement of the quality, stability, and performance of automations.

• Knowledge of UiPath, particularly for analyzing, maintaining, and adjusting existing automations.
• Knowledge of Microsoft Power Automate, including the maintenance and adjustment of automated flows.
• Experience with application support, systems maintenance, or technical incident management.
• Knowledge of error and log analysis, test execution, and failure root-cause identification.
• Understanding of programming logic, conditional structures, variables, and exception handling.
• Knowledge of technical documentation and incident recording.
• Familiarity with ticketing and demand-tracking tools.
• Analytical, problem-solving mindset.
• Organization, attention to detail, and a strong sense of responsibility.
• Proactive identification of improvement opportunities.
• Strong communication skills and the ability to interact with technical and business teams.
• Ability to prioritize requests according to criticality and operational impact.
• Collaborative, committed, and service-continuity-focused approach.
• Bachelor’s degree completed or in progress in Systems Analysis and Development, Computer Science, Information Systems, Software Engineering, or a related field.
• Technical education in technology may also be considered, depending on professional experience.
• Previous experience supporting RPA automations in a production environment is a plus.
• Experience with tools in the Microsoft Power Platform ecosystem is a plus.

• Training
• Certification Support
• University Partnerships
• Language School Partnerships
• No Dress Code
• Digital Workplace
• Relaxed Work Environment
• Use of Cutting-Edge Technology