Technical Customer Success Manager

• Manage a portfolio of customers using one or both Modash APIs
• Build success plans with goals, priorities and next steps
• Run regular customer calls and proactively keep accounts moving
• Help customers use the right data and API endpoints
• Troubleshoot technical issues and own their resolution
• Identify risks and create mitigation plans
• Find ways Modash can help customers grow
• Own expansion from identifying opportunities through closing upgrades
• Own renewals and maintain organised, up-to-date accounts
• Run Sales-to-Customer Success handovers for new customers
• Understand customer products and define success criteria
• Create integration plans with milestones and owners
• Help customers make technical decisions, remove blockers and reach first value quickly
• Ensure interactions end with clear next steps, owners and dates
• Represent customer needs internally
• Collaborate with Product on customer problems, opportunities, discovery and testing
• Coordinate with Sales on expansion
• Work with Support and Engineering on technical issues
• Help Marketing create useful customer resources
• Drive customer outcomes even when other teams are involved

• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
• Experience working with APIs or data products, or a background in a technical, product management or product owner role
• Comfortable discussing APIs, integrations and data flows; coding is not required, but technical curiosity is expected
• Ability to lead customers rather than simply support them
• Ability to ask good questions, understand the real problem and help decide what happens next
• Ownership mindset and ability to drive messy situations to an outcome
• Clear, concise communication skills
• Commercial mindset and ability to identify ways customers can get more value and grow their business
• Proactive, organised and comfortable working without a perfect playbook
• Strong written and spoken English
• Experience with creator data or creator marketing (nice-to-have)
• Experience owning renewals and expansion (nice-to-have)
• Some coding or data experience, such as reading code, writing small scripts or SQL (nice-to-have)

• Flexible working hours
• Unlimited paid vacation
• Compensation: ca €60,000 to €90,000 on-target earnings (OTE) per year + stock options
• Fully remote working
• Personal development support for courses, books or conferences
• Autonomy to make decisions and help shape the growth of the Data products business
• Stock options