Concierge Security Engineer 2 – Part Time

• Support the technical relationship with assigned customers and create and maintain outstanding customer partnerships
• Interact with customers as a technical representative and first-level provider of security services
• Analyze security events using network, endpoint, and log sources
• Identify correlations in client environments and determine whether behavior is expected
• Deliver Arctic Wolf network and endpoint security solutions to customers
• Monitor systems for security incidents and vulnerabilities
• Develop monitoring and visibility capabilities
• Report on incidents, vulnerabilities, and trends
• Independently steer complex investigations within area of expertise
• Engage experts from other disciplines to resolve matters appropriately
• Prepare and document security governance, standard operating procedures, and protocols
• Configure, troubleshoot, and maintain security for customer environments
• Monitor systems for irregular behavior and establish preventive measures
• Determine escalation needs and coordinate with customers and internal and external stakeholders
• Educate and train staff on information system security best practices
• Attend internal, vendor, and customer meetings on camera

• 3–5 years' relevant experience
• Relevant education could include university degree, college diploma, or industry certifications
• Basic understanding of common business network requirements and simple networking troubleshooting
• Basic understanding of security concerns for common cloud-based infrastructure-as-a-service providers
• Familiarity with regional privacy laws
• Knowledge of vulnerability management tools and processes
• Basic understanding of Business Continuity Planning
• Basic understanding of Disaster Recovery Planning and Incident Response concepts
• Basic understanding of Active Directory functions
• Ability to audit and make policy recommendations for common EPP solutions
• High-level understanding of Group Policy features and INF security templates
• Ability to read and effectively use Windows event and Sysmon logs
• Knowledge of common Windows ports and protocols and how they should be properly secured
• Basic understanding of firewall concepts
• Effective English communication, written and verbal
• Effective de-escalation and conflict resolution skills
• Ability to remain on camera for meetings and maintain a professional setting
• Ability to pass a criminal background check and employment verification

• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package