Senior Performance Support Specialist

• Perform pre- and post-go-live performance tuning of Unit4 Financials by Coda
• Troubleshoot technical and application performance issues across new implementations and existing BAU implementations
• Develop enhanced, proactive monitoring, detection, and remediation of performance issues
• Develop proactive, continuous performance-tuning processes to maintain optimal performance levels
• Comply with company information security requirements and business procedures and policies
• Deliver proactive performance and technical support before and after go-live as part of the U4F by Coda team

• Good working knowledge of the Unit4 Financials by Coda application (mandatory)
• 5+ years in customer success or performance optimisation
• Hands-on use of AI productivity tools, such as Microsoft Copilot
• AI-enabled productivity improvement and ability to spot automation opportunities
• Previous experience in a database-centric, web-enabled environment
• Ability to perform database tuning using SQL queries, indexes, statistics, and database views
• Understanding of database replication
• Understanding of web services and extension kit flows
• Experience with Java-based applications and Java containers such as JBOSS and Wildfly
• Experience implementing systems into SaaS Azure infrastructures
• Knowledge of TCP/IP and fundamental networking concepts and protocols
• Good communication and interpersonal skills
• Logical problem-solving ability using a solid methodology
• Ability to work under pressure
• Enthusiastic and flexible
• Strong team player
• May require security clearance and background checks for customer projects and access to sensitive customer data
• Right to work and personal identification may be required for applicable security checks

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all