Senior Program Manager, Professional Services

• Lead complex enterprise software implementation programs from project initiation through go-live and stabilization.
• Serve as the primary point of contact for customers regarding project status, timelines, resource planning, risks, issues, and overall program execution.
• Manage multiple workstreams, dependencies, and project teams to ensure successful delivery against agreed objectives.
• Develop and maintain detailed project plans, schedules, governance processes, and status reporting.
• Facilitate steering committee meetings, project reviews, and stakeholder communications.
• Identify, manage, and mitigate delivery risks, escalations, and implementation challenges.
• Collaborate with Product, Customer Success, Technical, and Partner teams to drive successful customer outcomes.
• Support scope management, change requests, budget tracking, and overall project governance.

• Project management experience delivering enterprise software implementations.
• Experience leading multiple full lifecycle implementation programs with end-to-end delivery accountability.
• Proven ability to manage large, complex, multi-workstream projects involving cross-functional teams and external stakeholders.
• Strong understanding of project management methodologies and implementation best practices.
• Experience managing project plans, budgets, schedules, resource allocation, and delivery governance.
• Excellent stakeholder management, communication, presentation, and facilitation skills.
• Strong analytical, risk management, problem-solving, and decision-making abilities.
• Strong AI mindset with experience leveraging AI-powered tools and AI-enabled solutions to improve implementation efficiency, delivery quality, customer adoption, and business outcomes.