Case Manager – Personal Injury

• Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
• Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
• Coordinate medical treatment, referrals, appointments, and follow-ups.
• Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
• Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
• Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation.
• Identify case issues, stalled treatment, liability concerns, or other risks and escalate them to supervising attorneys when appropriate.
• Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
• Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
• Maintain complete, accurate, and well-organized case records within the firm's case management system.

• 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
• Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
• Experience communicating directly with injured clients, medical providers, and insurance adjusters.
• Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
• Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
• Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
• High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
• Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
• Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field is nice to have.
• Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation is nice to have.
• Experience managing a high-volume personal injury caseload is nice to have.
• Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows is nice to have.