Senior/Principal Technical Program Manager

• Lead and manage the end-to-end lifecycle of multiple technical programs related to the sales and customer support ecosystem
• Define program scope, objectives, success criteria, detailed plans, roadmaps, and outcomes
• Align programs with organizational goals, timelines, and quality standards
• Collaborate with Technology, Engineering, Product Management, Operations, and Sales teams to prioritize work, resolve issues, and drive decisions
• Drive customer-focused agile delivery
• Understand sales and customer support workflows and deliver solutions that improve effectiveness and efficiency
• Champion enterprise-wide program management best practices and continuously improve processes
• Facilitate meetings, status updates, communication, collaboration, and regular program-progress reporting

• 7+ years of experience in technical program management in a technology-driven SaaS environment
• Direct experience with AI-driven development lifecycles and AI/Agentic workflows
• Proficiency in Agile program management methodologies and tools such as Jira and Rally
• Deep understanding of software development lifecycle (SDLC)
• Strong leadership, communication, and interpersonal skills
• Ability to communicate clearly and precisely at all levels, both written and verbal
• Excellent problem-solving, strategic thinking, and decision-making skills
• Proven ability to manage multiple projects and prioritize tasks to meet deadlines
• Experience with project management software such as Jira and Google Suite
• BS in Computer Science, Engineering, or related equivalent work experience
• Required Agile certification, such as Certified ScrumMaster (CSM) or SAFe Agilist (SA)
• Experience with Salesforce, Zendesk, or Workday preferred
• Preferred: proficiency in LLMs, generative AI, and agentic frameworks
• Preferred: ability to integrate AI capabilities into program management strategies

• Variable compensation
• Annual bonus for non-sales roles, dependent on individual and company performance
• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years
• Flexible work arrangements through remote-first teams
• Professional development and opportunities to expand skills