Junior Customer Service Analyst

• Provide proactive and reactive support for program participants
• Enroll patients and complete their registration
• Record all patient registration details and interactions in each program’s CRM system
• Perform scheduled activities according to the defined scope
• Identify, document, and report adverse events and events of pharmacovigilance interest in accordance with the client’s established standard operating procedure, including applicable deadlines and required information
• Monitor the program inbox daily, ensuring that all emails are answered and adverse events are reported within the required timeframe
• Perform standard operating procedures within the stipulated deadlines

• Education: Degree-level studies in a healthcare-related field, either in progress or completed
• At least 6 months of experience in a Patient Support Program preferred
• Experience in pharmacovigilance preferred
• Experience with CRM systems preferred
• This position is also open to people with disabilities

• Health and dental insurance
• Pharmacy benefit: Funcional subsidizes part of the cost of your medications
• Life insurance
• Flu vaccination
• Integrated health management program for employees and their dependents
• TotalPass: access to gyms and wellness services
• Childcare assistance
• Extended maternity and paternity leave
• Home office allowance (for remote positions)
• Transportation allowance (for on-site positions)
• Meal and food allowance
• Annual Profit-Sharing Program (for eligible positions)
• Birthday day off
• Ongoing professional development initiatives
• Partnerships with educational institutions