Manager, Business Performance & Analysis

• Lead the development, implementation and continuous improvement of ALU's institutional performance framework, including KPIs, targets, scorecards and performance measures
• Monitor performance against strategic and operational objectives, identify variances, emerging risks and underperformance, and recommend interventions
• Lead periodic performance reviews and provide analysis on performance drivers and required actions
• Analyse enrolment, recruitment, retention, student progression, programme performance, revenue, costs, resource utilisation and other strategic priorities
• Establish performance benchmarks and support leadership in setting measurable objectives and targets
• Identify trends, patterns, performance drivers and root causes across institutional data
• Develop business cases, investment analyses and decision papers
• Undertake scenario analysis and modelling
• Conduct complex business and institutional analysis for strategic planning, operational decisions and strategic initiatives
• Provide objective analysis and constructive challenge
• Conduct internal and external benchmarking
• Translate analytical findings into recommendations, implications and actions for senior leadership
• Lead development of management information, executive performance reports, dashboards and analytical products
• Establish standards for performance reporting, data interpretation and analytical storytelling
• Develop forward-looking analysis and forecasts
• Work with data and technology teams to improve institutional data access, integration and confidence
• Ensure accuracy, consistency and appropriate interpretation of performance information
• Develop analytical quality, delivery and stakeholder-service standards
• Coach team members in analytical thinking, problem solving, business partnering and communication of insights
• Improve analytical methodologies, tools and processes; identify automation and simplification opportunities
• Promote evidence-based decision-making and stronger use of data across ALU
• Partner with functions to develop integrated views of institutional performance
• Establish data supply arrangements and resolve definitional inconsistencies across campuses, programmes and systems
• Build relationships with senior leaders, Deans, Directors and functional teams
• Present complex analysis to non-technical audiences and translate findings into practical implications
• Facilitate performance discussions and support responses to performance gaps
• Influence decisions through evidence, insight and constructive challenge
• Provide analytical support to strategic, executive and governance forums
• Maintain understanding of ALU’s operating environment, priorities and strategic objectives
• Adhere to ALU’s comprehensive safeguarding policy and zero-tolerance approach to safeguarding violations

• 10+ years of relevant professional experience in business performance, institutional research, strategy, business intelligence, analytics, planning, consulting, financial analysis or a related field
• Demonstrable experience leading, developing and managing organisational or institutional performance frameworks, including KPIs, targets, scorecards and performance reporting
• Proven experience analysing complex datasets and translating findings into actionable recommendations for senior decision-makers, forecasting, scenario modelling, business case development and quantitative analysis
• Experience producing executive-level performance reports, dashboards and decision-support materials
• Experience using data to identify performance drivers, diagnose problems and support measurable improvements in organisational outcomes
• Demonstrated experience delivering analytical or performance improvement initiatives that resulted in measurable business, operational, financial or institutional impact
• Experience benchmarking organisational or institutional performance against external peers, competitors or sector standards is desirable
• Strategic and Performance Analysis
• Data and Business Intelligence
• Financial and Commercial Acumen
• Forecasting and Modelling
• Problem Solving
• Executive Reporting
• Advanced Excel
• Strong proficiency in Power BI
• Effective use of digital and AI-enabled tools with independent validation and sound judgement
• Strategic thinking, critical thinking, executive communication, collaboration, leadership and coaching
• Alignment with the ALU Archetype, including ownership, courage and stewardship