German Customer Support, Sales Specialist

• Provide professional customer support in German, assisting customers with their questions and requests
• Handle technical, billing and service-related inquiries and provide appropriate solutions
• Manage customer complaints professionally and ensure timely resolution
• Troubleshoot customer issues and escalate cases when required
• Accurately record and document all customer interactions
• Collect necessary information to support effective case resolution
• Identify and communicate relevant sales and cross-selling opportunities
• Maintain up-to-date knowledge of products, services and processes
• Follow established quality standards, internal procedures and customer service guidelines
• Ensure compliance with GDPR, consumer safety requirements and internal policies
• Escalate product safety or regulatory concerns through appropriate channels
• Identify recurring customer issues and share feedback for continuous improvement
• Represent the brand professionally and contribute to a high-quality customer experience

• C1 level of German – both written and spoken
• B1 level of English
• High School Diploma
• Previous customer service or sales experience is preferred but not required
• Strong communication and interpersonal skills
• Customer-oriented mindset with a professional and positive attitude
• Ability to handle complaints calmly and effectively
• Strong problem-solving and troubleshooting skills
• Comfortable identifying sales and cross-selling opportunities
• Good organizational skills and attention to detail
• Ability to follow structured processes and quality standards
• Willingness to learn and develop within a dynamic customer service environment
• Full-time availability
• Flexibility regarding working hours and potential schedule adjustments

• Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance
• Sales bonus with no monthly limit, averaging approximately €200 per month
• €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500)
• First signing bonus installment paid at the end of training
• €80–€100 monthly meal allowance, depending on the number of days worked during the month
• Health insurance through Generali
• Multisport and/or Coolfit card
• Access to a learning and development platform
• Comprehensive paid training before taking over customer interactions independently
• Ongoing learning and development opportunities
• International, customer-focused work environment