Client Manager – VIP/Institutional Clients, Senior Specialist

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor
• Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite
• Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives
• Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts
• Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions
• Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability
• Represent the voice of key clients internally, contributing insights to product strategy and business planning

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge
• 5+ years of team leadership experience, with a proven record of coaching and developing junior talent
• Background in both crypto and traditional financial institutions is a strong plus
• Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities
• Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations
• Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders
• Resilient under pressure, able to manage multiple priorities in a fast-paced environment
• Genuine passion for crypto/fintech

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Opportunities for career growth and continuous learning
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Autonomy in an innovative environment
• Equal opportunity employer and diverse workforce