Bilingual Relationship Specialist II – English, Digital Marketing, Social Media

• Resolve issues related to customer accounts, internal policies, and general support
• Provide human-centered multiskill support (chat, email, and/or voice) while handling a high volume and variety of inquiries
• Manage multiple customer interactions simultaneously across different channels using various online tools
• Frequently consult internal guides and accurately follow service standards and policies
• Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality)
• Communicate with the internal team in English; English reading comprehension and text interpretation are essential

• Must be at least 18 years old
• Must have completed high school (currently pursuing or holding a college degree is a plus)
• Previous Call Center experience in Customer Support is a plus
• Knowledge of Digital Marketing is a plus
• Intermediate or Advanced English proficiency (testing will be conducted)
• Must live near or have easy access to the Nova São Paulo Unit (South Zone of São Paulo)
• Basic computer literacy and typing skills required
• Strong interpersonal communication skills and empathy when dealing with different customer profiles
• Ability to manage time and work independently, even under high demand
• Organized, results-oriented, and detail-oriented

• Transportation allowance
• Meal voucher and/or food allowance
• Life insurance
• Funeral assistance
• Daycare/nanny assistance
• Assistance for children with disabilities
• School transportation assistance
• Product discounts
• Dental insurance
• Medical insurance
• Pet health insurance
• Gym membership and sports activity discounts
• Educational partnerships with course discounts
• Career development plan
• Work-from-home allowance