Senior Software Engineer – Bilingual

• Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.
• Develop and refine AI skills, autonomous agents, and agentic workflows using Now Assist AI.
• Manage cross-platform impacts of requested changes.
• Enforce quality standards and oversee regular ServiceNow version upgrades for vendor compliance.
• Collaborate with Solutions Architects and business stakeholders to translate complex requirements into functional Agile deliverables.
• Strengthen platform governance and improve internal team operations.

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
• ServiceNow Certified Application Developer (CAD) required.
• Certified Implementation Specialist (CIS) preferred.
• Bachelor’s degree in Information Technology or a related technical field.
• Strong understanding of ITIL principles.
• Track record of mentoring developers within an Agile framework.

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.