Junior IT Specialist

• Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop
• Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly
• Document each task, including actions taken, results, and supporting evidence
• Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying output before use
• Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings
• Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed
• Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed

• 1+ year of professional, hands-on experience in IT support, help desk, IT operations, or a similar technical role
• Working knowledge of Windows and PowerShell, including running commands, interpreting output, and reporting results accurately
• Ability to read and review basic Python or PowerShell scripts
• Upper-Intermediate English level, with the ability to provide clear updates on completed work, results, and outstanding issues
• Ability to follow written procedures, document work accurately, and clearly report issues or blockers
• Knowledge of basic security practices, including least-privilege access, safe handling of credentials, and backing up before making changes
• Attention to detail, focus on accuracy, and judgment to ask for help when needed
• Ability to learn new tools and systems quickly, including the AWS console and macOS settings
• Experience with AWS, Azure, or Google Cloud consoles
• Basic networking knowledge, including IP addresses, DNS, and VPNs
• Basic scripting skills in PowerShell, Python, or JavaScript
• Experience with Jira or a similar ticketing tool
• Familiarity with macOS, including System Settings, privacy permissions, and Terminal
• Basic knowledge of Linux (Ubuntu)
• Experience supporting executives or VIP users
• Familiarity with backup tools such as MSP360 or CloudBerry

• Work on real-world technical challenges across the executive’s projects, building hands-on experience in Windows administration, PowerShell, and cloud technologies
• Build practical AI skills by using Claude in day-to-day work
• Remote-first work arrangement