Collection Specialist

• Contact customers by phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and assist customers with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans when appropriate and within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.
• Work in a fast-paced, high-volume call handling environment.

• Previous experience in collections, customer service, call center, or a related role is preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.
• Ability to work remotely on a standard schedule of 9:00 AM–5:00 PM, Monday–Friday.

• Remote position
• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday
• Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status