Patient Coordinator

• Coordinate day-to-day patient administration and healthcare operational workflows.
• Support and oversee patient coordination activities, ensuring tasks are completed accurately and on time.
• Communicate professionally with patients, healthcare providers, and internal teams.
• Assist with patient intake, appointment scheduling, and follow-up activities.
• Maintain accurate patient records, documentation, and scheduling information.
• Track outstanding documentation and follow up to ensure all required information is received within the appropriate timeframes.
• Monitor workflow progress and help ensure that administrative tasks are prioritised effectively.
• Support team members with daily coordination tasks and help maintain consistent processes.
• Assist with reporting, recordkeeping, and other healthcare administrative requirements.
• Identify workflow challenges and help ensure that processes remain organised and efficient.
• Maintain strict confidentiality when handling patient information and sensitive records.
• Collaborate with internal teams to support smooth communication and operational efficiency.
• Perform additional administrative and coordination duties as required.

• Previous experience in patient coordination, healthcare administration, medical reception, scheduling, intake coordination, or a similar role is preferred.
• Previous team leadership or supervisory experience is an advantage.
• Strong written and verbal communication skills.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, particularly when handling records, documentation, and scheduling.
• A proactive approach to follow-ups, problem-solving, and task management.
• Ability to work independently and collaborate effectively within a remote team.
• A professional, patient-focused approach when communicating with patients and healthcare providers.
• Ability to manage confidential information responsibly.
• Confident using computers and navigating multiple software applications simultaneously.
• Ability to learn new software, systems, and digital workflows quickly.
• Experience with Microsoft Teams or similar communication and collaboration platforms is preferred.
• Experience with medical software, electronic health records (EHRs), scheduling systems, or patient management platforms is an advantage.
• Comfortable using digital documentation tools, spreadsheets, and online administrative systems.
• Strong general computer literacy and the ability to troubleshoot basic technical issues.