IT L2 Operations Engineer

• Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs
• Diagnose across application logs, interfaces, APIs, cloud services and device-to-cloud communication
• Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required
• Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out causes
• Perform monitoring, health checks, batch job supervision and interface monitoring
• Write and maintain runbooks and work instructions for every system under service
• Absorb knowledge transfer from current teams as systems enter the service
• Support major incident resolution under the Incident Management Coordinator
• Automate, document or shift recurring work to Level 1
• Cover the Incident Management Coordinator seat during rotation after cross-training

• Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally
• 3–5 years in Level 2 support, application operations or platform operations
• Experience in an SLA-driven service environment
• Experience working in an international, distributed team
• 3–5 years in Level 2 support of cloud-hosted applications or connected products
• AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis
• Linux command line and scripting in Python or Bash
• API troubleshooting: REST and JSON, request tracing, API and gateway logs, and Postman or equivalent
• SQL at diagnostic level
• Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar
• ITSM tooling: JIRA, Confluence and ideally ServiceNow
• Technical writing in English
• English B2–C1
• Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two

• 100% Remote Work Model in Spain
• Home Office Equipment Support
• Flex Work Schedule
• International Remote Work Policy
• Career Development Trainings
• Monthly Extra Allowances
• VW Group and Partnership Brands Discounts
• Employee Support Program