Inside Sales Manager

• Lead and direct strategic initiatives enabling the Digital Sales team to exceed sales goals and KPIs across the North American territory
• Own the Creativity & Productivity portfolio of Adobe
• Coach, mentor, motivate, and develop a high-performing team
• Collaborate with teams leveraged by Digital Sellers
• Drive team performance while modeling and instilling Adobe values
• Develop sales strategies and pilot different pitches to meet sales goals and reduce customer cancellations
• Build knowledge of Adobe products and services, including features, benefits, prices, and additional services
• Coach the team to identify customer needs and pitch relevant product benefits
• Work with Marketing, Sales Operations, Business Units, and Corporate Retention teams on sales and retention campaigns and marketing leads
• Analyze business goals, customer and agent data, and daily reports to identify continuous improvement opportunities
• Maintain feedback loops with worldwide stakeholders on execution and pilot campaigns
• Develop performance metrics and dashboards focused on sales drivers
• Manage the sales pipeline and forecast regularly to meet assigned goals
• Prepare ICX sales performance reports by collecting, analyzing, and summarizing sales data and trends
• Develop and improve lead qualification using established criteria and standards
• Produce and implement action plans when sales goals or SLAs are not met
• Implement and review policies, business metrics, productivity, and operating structures to grow sales results
• Provide weekly reporting on leads, qualified prospects, sales opportunities, and campaign effectiveness
• Track daily, weekly, and monthly team activity and productivity metrics
• Translate ambiguous business problems into analyses and data-driven solutions
• Work closely with North American customers in their time zone

• 10–14+ years of experience in Inside Sales, Digital Sales, or Customer Success roles
• Mandatory people management experience across North American markets, including leading managers and/or large frontline teams
• Strong understanding of digital-first sales models, funnel management, and data-driven decision making
• Ability to define and execute regional strategies balancing scale, efficiency, and customer experience
• Experience partnering with Marketing, Operations, Analytics, and Product teams
• Excellent communication, stakeholder management, and executive presence
• Experience in Outbound Sales, including Leads, RFIs, and MQLs
• Experience in Customer Success, including retention and expansion of existing customers
• Ability to drive performance management through goal setting, cadence reviews, and skill development
• Willingness to work North American customer hours in the EDT/EST time zone
• Willingness to work across shifts
• Ability to analyze complex data and translate results into actionable deliverables, messages, and presentations
• Advanced knowledge of Sales Operations and technology used in Digital Sales
• Thought leadership in Sales, Customer Success, and Subscription Management
• Proven ability to manage, hire, train, and coach sales team members
• Proven ability to develop and communicate proposals and feedback to management

• Comprehensive benefits programs
• Accessible recruiting process and reasonable accommodations
• Equal employment opportunity
• AI guidance during the hiring experience