Working Student – Customer Success & Support

• Support customers via Intercom in a written, friendly, and solution-oriented manner.
• Help new customers with onboarding and enable them to achieve their first successes with FunnelCockpit quickly.
• Document inquiries in Linear and work closely with the Product and Engineering teams.
• Test new features and actively improve the Knowledge Base and AI features.
• Share feedback from customer interactions and contribute to the continued development of FunnelCockpit.
• Bring your own ideas and work independently.

• You are an enrolled student, ideally studying business administration, business informatics, media, marketing, or a comparable subject.
• You speak fluent German and good English.
• You have a good technical understanding and are not afraid to use new tools.
• You put solutions first and are helpful, courteous, and solution-oriented.
• You work reliably, in a structured manner, and independently from a home office.
• Initial experience in customer service, ideally in a digital environment such as SaaS, e-commerce, or IT support (nice to have).
• Experience with marketing tools or landing page/funnel builders (nice to have).
• Exposure to SEO and performance marketing, such as Facebook Ads and Google Ads (nice to have).

• Flexible working hours that can be easily balanced with your studies.
• A short, intensive onboarding process with a personal mentor by your side.
• Open communication, flat hierarchies, and a genuine first-name culture.
• A fully equipped workspace: We provide you with a laptop and additional equipment if needed.
• The option to work from a co-working space.
• The opportunity to actively contribute to new and exciting topics—from feature testing to shaping our Knowledge Base and AI features.
• A great team—we organize regular team events and are already looking forward to your ideas.