Director of Operations – LATAM

• Own, maintain, and evolve Space Inch's operating standards across every functional area
• Ensure standards are adopted in day-to-day work and team tools
• Decide what requires formal SOPs, lighter guidance, or no documentation
• Build and run repeatable, scalable training and onboarding programs
• Measure standards adoption and resolve issues through coaching, process changes, or revised standards
• Own project staffing, resource allocation, and capacity planning with engineering leadership
• Maintain visibility into project assignments and run regular resourcing cadences
• Plan capacity against the sales pipeline and flag bench time, over-allocation, and hiring needs
• Ensure consistent project reporting and executive visibility into project status and health
• Review project reporting, address issues, and make recommendations
• Track and document how AI is changing delivery practices
• Partner with the COO, executive team, project leads, team leads, Director of People, and Director of Finance

• 8+ years in operations, delivery, or business operations roles, including owning operating standards, processes, or delivery governance
• Proven track record of building an operating system end to end: defining standards, rolling them out, training people, measuring adoption, and iterating based on data and team feedback
• Strong judgment about documentation and ability to distinguish formal SOPs, lightweight guidelines, and undocumented processes
• Experience designing programmatic training and onboarding, including curricula, cohorts, playbooks, and refreshers
• Hands-on fluency with AI as a working tool and experience helping teams adopt it
• Ability to hold people and teams accountable through direct, respectful conversations and resolution
• Experience setting up project reporting and portfolio visibility for leadership, including status and health frameworks, reporting cadences, dashboards, and recommendations
• Hands-on experience with resource management and capacity planning
• Solid understanding of software delivery, SDLC, and agile practices
• Credibility with engineers and project leads
• Systems-thinking, organization, decisiveness, and self-awareness
• Excellent written English and strong spoken communication across async, live, and cross-cultural settings
• Must be based in LATAM for time zone alignment with the US
• Background in an agency, consultancy, or professional services environment is a bonus
• Experience working with distributed teams is a bonus

• 23 days of PTO
• 15 days of 100% paid sick leave
• $200 annual health checkup subsidy
• $50/month Wellness subsidy
• Education budget for learning and knowledge expansion
• Remote-first setup
• B2B engagement