CRM Manager

• Manage the day-to-day setup and administration of HubSpot, including users, permissions, properties, pipelines, workflows, and integrations
• Improve lead capture, routing, qualification, and handover between teams
• Build and maintain automation to reduce manual work and support consistent follow-up
• Improve CRM data quality through clear standards, deduplication, and regular checks
• Create dashboards and reports covering pipeline, conversion, activity, and customer performance
• Work with sales, marketing, customer success, and leadership to translate business needs into HubSpot solutions
• Document processes and train teams so changes are adopted and maintained
• Identify opportunities to simplify the CRM setup and improve use of company data
• Deliver dependable commercial performance reporting, time-saving workflows, clear CRM ownership, documentation, and an improvement roadmap

• Strong, hands-on experience administering and developing HubSpot in a growing commercial organisation
• Experience with HubSpot Sales Hub and Marketing Hub
• Solid understanding of B2B sales processes, lead management, lifecycle stages, and reporting
• Confidence building workflows, dashboards, data structures, and integrations
• Ability to balance quick fixes with a clear, maintainable CRM structure
• Strong communication skills and ability to work independently with teams in different functions
• Experience in SaaS, restaurants, or online ordering is an advantage

• Freelance engagement
• Fully remote work arrangement