Senior Learning Consultant – Customer Success Manager

• Act as a strategic partner to enterprise clients
• Develop and maintain strong client relationships in collaboration with Sales
• Run customer onboarding, Impact Reviews, and strategic alignment sessions
• Identify learning needs and convert them into program strategies
• Manage expectations, feedback loops, and success metrics
• Manage risks and identify upsell opportunities
• Coordinate timelines, resources, trainers, and delivery across stakeholders
• Ensure programs run smoothly, on time, and within scope
• Track risks, milestones, and operational metrics
• Oversee trainer allocation, onboarding, and performance follow-up
• Lead the architecture of blended learning programs
• Translate client goals into clear pedagogical concepts
• Collaborate with trainers to ensure consistent instructional quality
• Iterate programs based on learner data and evidence
• Report to the Head of Learning & Operations and collaborate with Sales, design, and Senior Learning Consultants
• Influence enterprise program design quality measured by NPS
• Ensure measurable customer outcomes, such as hours returned to the business or confidence in AI adoption
• Help evolve the company’s methodology with customers

• 3+ years of experience in Customer Success Management, preferably catering to L&D departments of large enterprises
• Full professional competency in German (C2)
• Familiarity with enterprise client communication
• Proven ability to listen, persuade, and support
• Experience in a startup with between 10–50 employees
• Motivation to take ownership and shape the company
• Ability to translate business goals into learning interventions
• Documentation mindset for remote-first processes and seamless handovers
• Nice-to-have: Experience designing learning programs, especially blended learning concepts
• Nice-to-have: Excellent training or workshop facilitation skills
• Nice-to-have: Strong understanding of AI and automation technologies
• Nice-to-have: Knowledge about Winning by Design
• Nice-to-have: Data-driven mindset and ability to read and build reports

• 30 vacation days per year
• Unlimited home office days
• Remote work in Germany or work from the Berlin office
• Highly dynamic startup environment with opportunities for growth and career development
• Opportunity to work and develop in AI adoption, a fast-growing technology field