ServiceNow Practice Lead

• Serve as lead architect for the ServiceNow platform
• Oversee ServiceNow configuration, implementation, maintenance, administration, and daily operations
• Lead a team responsible for ServiceNow development and enhancement
• Collaborate with stakeholders to identify business needs and align platform capabilities
• Develop and implement ServiceNow governance, security, and optimization best practices
• Ensure integration of ServiceNow with enterprise applications and systems
• Ensure platform reliability, security, and performance
• Oversee ServiceNow license management and licensing compliance
• Manage relationships with ServiceNow and third-party vendors to ensure service delivery and platform support

• Proven experience with ServiceNow as an architect or team leader
• Strong expertise in ServiceNow ITSM, CSM, and HRSD platform development, configuration, and administration
• Strong understanding of ITIL best practices and ITSM and HR processes
• Knowledge of ServiceNow NowAssist AI is an advantage
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable
• Leadership skills with experience managing technical teams
• Excellent communication and collaboration skills
• Good English level
• May require security clearance and background checks for customer projects and access to sensitive customer data
• Right to work, personal identification, and work history may be required for applicable security checks

• Culture built on trust and accountability, with freedom and autonomy
• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities, tools, and guidance
• Talented colleagues, role models, and mentors
• Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all