Sales & Account Manager

• Answer inbound calls and convert inquiries into appointments
• Make outbound calls to leads, past clients, and prospective clients
• Follow up with leads who have not booked
• Respond to SMS, email, and online inquiries
• Rebook existing clients
• Reactivate inactive/lost clients
• Follow up on marketing campaigns and promotions
• Sell salon services and promotions
• Manage leads through the sales pipeline
• Maintain accurate follow-up notes and client information
• Help remotely manage front-desk communications
• Increase booked appointments and salon revenue

• Exceptional spoken and written English
• Neutral or very minimal accent
• Polished, professional phone presence
• Proven sales experience
• Proven appointment-setting and lead-conversion experience
• Experience handling inbound and outbound calls
• Experience following up and nurturing leads
• Comfortable making outbound sales calls
• Strong closing ability
• Highly proactive and accountable
• Able to work independently without constantly waiting for instructions
• Customer service experience
• CRM experience
• Experience working toward measurable sales and conversion KPIs
• Stable and high-speed internet connection, preferably 25 MBPS or higher, with backup for power or service interruptions
• Own PC/laptop with 8GB RAM and Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher
• Windows 10 or above / Catalina 10.15 or newer
• Up-to-date web browsers and security software
• 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• Designated, quiet, and well-organized workspace
• Ability to learn and work within Zenoti and additional CRM/communications systems

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO Insurance
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves