Operations Specialist

• Support the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units
• Coordinate and oversee operational support activities
• Foster a strong customer service culture focused on internal clients
• Collaborate with Human Resources, Finance, Legal, Information Technology, and other functional teams
• Identify opportunities for process optimization, standardization, and continuous improvement
• Support implementation of operational best practices and develop solutions to operational challenges
• Manage confidential information and support employee-related administrative processes
• Contribute to change management and process improvement initiatives
• Provide guidance to operational staff
• Supervise one or more team members and provide day-to-day leadership, coaching, guidance, and performance support
• Develop and coordinate tactics for approved strategic plans and complete day-to-day tasks
• Ensure programmatic commitments, policies, procedures, financial standards, and legal requirements are met
• Implement and manage new initiatives supporting department and organization-wide goals
• Manage projects, timelines, deadlines, and accountability
• Participate in complex negotiations
• Administer HR transactions for the Belize, Guatemala, and Mexico Business Units
• Support HR annual processes including merit review and performance partnerships
• Support onboarding and explain organizational structures and functional contacts
• Support annual budget and quarterly forecast preparation with Finance
• Monitor staff timesheet completion
• Manage Business Unit Staff Delegations of Authority with Legal
• Promote a collaborative, inclusive, and service-oriented team culture

• Bachelor's Degree and 4 years related experience or equivalent combination
• Experience coordinating operational, administrative, human resources, finance, or related business processes
• Experience managing multiple priorities, projects, and deadlines in a complex, fast-paced environment
• Experience working across departments
• Experience building collaborative relationships with diverse stakeholders and service providers
• Experience working with confidential and sensitive information using discretion and sound judgment
• Fluency in Spanish and English
• Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks
• Supervisory experience including setting objectives, managing performance, and conflict resolution
• Multi-lingual skills and/or multi-cultural experience appreciated
• Non-profit work experience considered a “plus”
• Excellent verbal and written communication skills
• Successful applicant must meet The Nature Conservancy's background screening requirements

• Health care benefits
• Retirement benefits
• Parental leave
• Paid time off
• Life insurance
• Disability coverage
• Employee assistance program
• Other life and well-being benefits
• Flexible work environment supporting employee health and well-being
• Career development
• Mission-driven work environment