Product Operations Specialist

• Oversee approximately six product and engineering squads cross-functionally, ensuring alignment across processes, priorities, and work cadences.
• Organize and track team rituals, meetings, ceremonies, and delivery cycles.
• Monitor operational metrics and team performance indicators, identifying deviations, bottlenecks, and opportunities for improvement.
• Ensure that documentation for processes and product initiatives is organized and kept up to date.
• Track sprint planning and execution, identifying the impact of urgent requests and priority changes.
• Identify blockers that may affect delivery progress and coordinate solutions with the relevant teams.
• Facilitate communication between Product, Engineering, and other areas of the company, fostering alignment and collaboration.
• Consolidate information on squad operations and prepare reports for leadership and other stakeholders.
• Contribute to the continuous improvement of processes by using data to identify what is working and what needs to be adjusted.
• Track the progress of initiatives to understand the context and needs of each squad while maintaining an integrated view of operations.

• Experience in operations, project management, program management, process management, or Agile methodologies.
• Knowledge of squad-based practices and workflows, including sprints, ceremonies, and delivery tracking.
• Ability to work with metrics and indicators to monitor processes, identify bottlenecks, and support decision-making.
• Familiarity with artificial intelligence and its key concepts, including practical experience using or working with AI tools.
• Intermediate to advanced English proficiency, with the ability to understand information, participate in conversations, and prepare written communications.
• Excellent organizational skills and the ability to structure information and processes.
• Autonomy and a proactive approach to gathering information, identifying problems, and driving actions without constant guidance.
• Strong interpersonal communication skills, with the ability to negotiate, align expectations, and follow up on commitments constructively.
• A collaborative and diplomatic approach, with the ability to work across different teams, priorities, and perspectives.