Mental Health Response Clinician – Crisis Team

• Deliver high-quality mental health telephone triage using the UK triage tool
• Provide de-escalation interventions and support planning for callers
• Build rapport with service users and whānau and create support plans and referrals
• Collaborate with Police, Ambulance, crisis teams and frontline partners
• Ensure seamless handover, communication and outcomes using the ISBAR model
• Maintain accurate professional documentation
• Ensure consult documents reach the correct clinical team quickly
• Use clinical guidelines, decision-support tools and technology to support safe clinical practice
• Act as shift coordinator when required

• 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
• Registered with the NZ Professional Registration Board
• Hold a current Annual Practising Certificate
• Experience delivering triage and interventions within mental health settings via telephone
• Experience using tools as part of the triage process
• Experience working with suicide and risk, including effective risk assessment and management
• Ideally have had DAO experience
• Confident and competent using multiple IT systems
• Accurate documentation and responsible workload management
• Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
• Ability to build rapport quickly and deliver calm, recovery-focused, person-centred support
• Highly effective communication skills
• Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice

• Work from home
• Supportive, values-led team
• Collaboration, reflection and continuous improvement
• Access exclusive discounts with Boost and Samsung
• Purchase up to two extra weeks of leave