Business Management and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane and facilitate their migration
• Continuously develop knowledge of the product, the company, and its departments
• Receive and qualify accounting-related requests
• Track requests through to complete ticket resolution
• Handle customer requests of increasing complexity
• Create and update customer-facing help materials
• Share accounting knowledge and hands-on experience with colleagues
• Convey structured customer feedback to product teams
• Identify opportunities for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Ability to work independently, solve problems autonomously, and find solutions
• Knowledge of Pennylane is a plus
• Professional working proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while providing excellent service
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid product changes
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; Pennylane does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac computer
• Company events, including Tech Days every three months and an annual off-site
• A highly flexible remote-work culture