Client Success Manager

• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations
• Own relationships with U.S. clients and support their success and growth

• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in Mexico
• Reliable home office setup and stable internet connection
• Experience in SaaS, agency, or outsourcing environments (nice to have)
• Experience managing renewals or upsells (nice to have)
• Fluency in Spanish (nice to have)

• Health insurance for contractors
• Holiday Extra Pay
• Work hours generally align with standard U.S. business hours, with some potential flexibility depending on the client's needs
• 100% home-based position
• Mental health days
• Performance-based incentives in addition to the base salary
• Annual review and appraisal process
• Opportunities for professional growth and advancement