Sales Account Manager

• Manage and develop relationships with existing customers and partners to ensure high level of satisfaction and retention
• Support sales activities aimed at achieving quarterly and annual revenue targets
• Identify upsell, cross-sell, and renewal opportunities within assigned accounts
• Generate and qualify leads through outbound prospecting, networking, and marketing-generated opportunities
• Prepare sales proposals, presentations, quotations, and customer documentation
• Coordinate with internal teams to ensure successful delivery of products and services
• Maintain accurate customer records, pipeline updates, and forecasts within the CRM system
• Participate in customer meetings, business reviews, and sales negotiations under the guidance of senior team members
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities
• Assist in the preparation of account plans and territory development strategies
• Assist in implementing a local communication plan with the support of local PR agencies
• Meet performance metrics including revenue attainment, customer retention and satisfaction, new opportunities created, pipeline growth, upsell and cross-sell performance, CRM data quality, and forecast accuracy

• Bachelor's degree in Electrical / Computer Engineering, Telecommunications or a related field
• 3-5 years of experience in sales, account management, customer success, or business development
• Strong verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Good organizational and time management skills
• Proficiency with Microsoft Office applications and CRM systems (e.g., Salesforce)
• Ability to work independently while contributing to a collaborative team environment
• Strong problem-solving and analytical skills
• Fluent in Spanish and English
• Previous experience in B2B sales or customer-facing roles preferred
• Knowledge of sales methodologies and account management practices preferred
• Experience working in a technology, software, services, or consulting environment preferred
• Familiarity with sales forecasting and pipeline management preferred

• No benefits or compensation extras are specified in the posting