B2C Luxury Travel Consultant – Madikwe Specialist

• Consult directly with clients to understand their travel requirements, preferences, budgets and expectations.
• Design and sell tailor-made luxury safari itineraries focused on Madikwe Game Reserve.
• Use safari expertise to recommend suitable lodges, room types, activities and experiences.
• Manage the client journey from initial enquiry through to confirmed booking and post-trip follow-up.
• Prepare and present compelling itineraries and quotations.
• Build strong client relationships and deliver a highly personalised sales experience.
• Identify opportunities to upsell and enhance client itineraries.
• Handle client questions, objections and changes throughout the sales process.
• Work closely with internal teams to ensure a seamless experience from sale through to travel.
• Maintain current knowledge of Madikwe lodges, safari experiences, wildlife and surrounding areas.
• Keep CRM systems and client information accurately updated.
• Stay informed about new properties, experiences and developments within the Madikwe region.
• Contribute to a high-performance sales culture while maintaining ASG's client-service standards.

• Minimum 1 year's proven experience in direct B2C sales to clients.
• Relevant safari experience is essential.
• Strong, practical knowledge of Madikwe Game Reserve and its safari offering.
• Experience selling or consulting on travel, tourism, safari or luxury experiences.
• Proven ability to consult with clients, identify their needs and convert enquiries into sales.
• Experience working with high-value clients and/or luxury travel is highly advantageous.
• Strong understanding of Madikwe lodges, safari experiences and logistics.
• Excellent written and verbal communication skills.
• Strong sales ability, including the confidence to upsell and close bookings.
• Experience working with CRM systems and maintaining accurate client information.
• Ability to work independently while collaborating effectively with a remote team.
• Strong attention to detail and excellent organisational skills.
• A genuine passion for African safari, wildlife and luxury travel.
• Naturally sales-driven and motivated by achieving results.
• Confident speaking directly with clients and building relationships.
• Passionate about safari and able to speak knowledgeably and enthusiastically about the destination.
• Comfortable working with high-value enquiries and discerning international travellers.
• Able to handle rejection and remain persistent throughout the sales process.
• Highly organised and able to manage multiple client enquiries.
• Someone who takes ownership of their clients and sees each booking through from enquiry to completion.
• Excited by a fast-growing company where there is significant opportunity to learn and progress.

• Fully remote position – including training and onboarding.
• The opportunity to work with a growing luxury African travel company.
• Consistent training, development and ongoing support.
• Strong collaboration with experienced travel, product, training and sales teams.
• Real opportunities for career growth as ASG continues to expand.
• A supportive, energetic and ambitious company culture.
• The opportunity to develop your expertise within the luxury safari industry.
• The chance to work with international clients and create extraordinary African travel experiences.
• A company led by visionary owners who are constantly looking ahead, investing in growth, technology, people and new opportunities.