Principal Platform Architect – ServiceNow

• Act as a Trusted Architectural Advisor to clients, defining platform strategies and aligning ServiceNow capabilities with business objectives
• Develop and maintain strategic platform roadmaps, prioritizing capability adoption, value realization, and sustainability
• Lead architecture reviews and guide decisions regarding technical architecture, data strategy, integrations, governance, security, and AI adoption
• Assess platform health and identify technical risks, technical debt, optimization opportunities, performance issues, security concerns, and user experience improvements
• Recommend platform remediation and evolution strategies
• Influence executives and senior technology leaders in platform-related decisions
• Advise Enterprise Architects, Platform Owners, and technical teams
• Mentor other architects and contribute to the development of the architecture community
• Create and share frameworks, standards, best practices, and governance models
• Support transformation initiatives leveraging AI and ServiceNow AI capabilities
• Connect technology investments to measurable business outcomes

• Experience in enterprise architecture, platform architecture, consulting, or digital transformation
• Deep knowledge of ServiceNow platform architecture
• Experience with ServiceNow capabilities and applications, integrations, data models, enterprise architecture, and governance frameworks
• Proven experience building Platform Roadmaps and long-term technology strategies
• Ability to translate business objectives into scalable, enterprise-wide technology strategies
• Experience advising CIOs, CTOs, VPs, Technology Directors, Enterprise Architects, and platform leaders
• Strong experience in Technical Governance, Platform Health Assessment, Risk Management, and Technical Debt Remediation
• Experience defining data architecture, integration strategy, and enterprise technology standards
• Experience with AI-enabled Transformation initiatives, including ServiceNow AI capabilities
• Excellent executive communication, stakeholder relationship management, and consulting skills
• Advanced/fluent English, with the ability to participate in meetings, presentations, and technical and strategic discussions in a global environment
• Certified Technical Architect (CTA) certification, or currently pursuing advanced ServiceNow architecture certifications — a plus
• Knowledge of multiple ServiceNow workflows/modules, such as ITSM, ITOM, CSM, HRSD, SecOps, and GRC — a plus
• Experience advising large enterprises on platform modernization and digital transformation programs — a plus
• Strong business acumen and knowledge of different market sectors — a plus
• Ability to connect technology investments to business outcomes and performance indicators — a plus
• Experience structuring governance frameworks — a plus
• Experience leading and developing other architects — a plus
• Track record of advancing architectural standards and excellence in large organizations — a plus

• 100% remote
• Global environment
• Participation in meetings, presentations, and technical and strategic discussions in a global environment