Customer Success Manager – SMB

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution
• Achieve renewal and expansion targets through consultative selling
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and deliver quarterly account reviews
• Negotiate upsells by positioning additional Arctic Wolf service offerings
• Advise customers using domain and product knowledge to develop future growth plans
• Plan and prioritize activities and requests to manage customer issues in a timely manner
• Ask clarifying questions, assess issue impact, evaluate courses of action, and make recommendations
• Coach customers toward alternate solutions when possible
• Create and manage automated processes to forecast and communicate at-risk customers
• Build risk mitigation plans to retain at-risk accounts
• Conduct duties in accordance with AWN information security policies, standards, processes, and controls

• 5+ years of demonstrated success in a sales role
• Sales experience preferably in a technology organization
• Field sales experience strongly desired
• Ability to be flexible and work in a rapidly changing environment
• Aptitude for technology
• Knowledge of spreadsheets and Salesforce utilization
• Strong customer service, business quality, and data security focus
• Ability to plan and prioritize a high volume of activities and requests
• Ability to use technology involving keyboards, verbal communication, and device screens
• Ability to travel using public and private transport when required
• May need to move or lift 25 pounds or less
• Typically 10% or less business travel
• Successful candidates must pass a criminal background check and employment verification

• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package
• Criminal background check and employment verification as conditions of employment