Manufacturing Partner Success Manager

• Serve as the primary tactical driver for partner success
• Resolve critical production blockers, including cost or lead time discrepancies, freight inquiries, and label generation issues
• Manage end-to-end resolution of job cancellation requests and missing inspection documents
• Oversee PSS dispute resolutions
• Monitor communication queues, prioritize tasks, and prevent production stalls
• Facilitate recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
• Collaborate with Operations and Quality CoE teams to optimize manufacturing outcomes
• Build trust-based relationships with manufacturing partners and provide transparent project and quality updates
• Identify process automation opportunities and maintain documentation for revenue recognition
• Provide peer coverage for continuous support
• Escalate complex risks to leadership while adhering to Xometry's quality management systems

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Excellent organizational skills and demonstrated ability to multitask
• Understanding of the communication platform's interface
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced and high-growth environment
• English C1+ language proficiency
• Experience working with Xometry's digital marketplace or similar platforms is a plus
• Proficiency in data analysis tools (e.g., Google Sheets) is a plus
• Experience working in a manufacturing environment is a plus

• Competitive salary and a comprehensive benefits package
• Health and life insurance
• Generous paid time off, including vacation, sick leave, and floating and fixed holidays
• Employee Assistance Program (EAP) and other wellbeing resources
• Ongoing, free of charge well-being activities
• Charity projects worldwide
• Well-structured onboarding plan for new employees
• Open, friendly, and trusting work environment
• Development opportunities in a fast-growing company