CX Analyst

• Implement modules and support customers in adopting solutions
• Deliver internal and external training
• Create content for the Help Center and e-learning portal
• Analyze AI interactions
• Identify opportunities to enhance the customer experience
• Connect customers, product, and teams to drive hospitality
• Continuously elevate the customer experience by bringing users, product, and internal teams closer together through knowledge sharing, communication, and continuous improvement

• Knowledge of software implementation processes
• Knowledge of the hospitality industry and its operational processes (a plus)
• Knowledge of tax, accounting, financial, and administrative processes (a plus)
• Bachelor’s degree or technical degree

• Medical insurance
• Dental insurance
• Meal allowance
• Employee referral bonus
• Laptop rental allowance
• Childcare assistance
• Career development plan
• Day off
• Profit-sharing bonus
• Transportation allowance
• Breakfast
• Life insurance