People Operations Associate – Performance

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Perform other related tasks as needed

• Fluent in English (C1/C2) and Spanish
• 2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday bonuses
• Work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events
• Christmas celebrations