Home-Based Customer Service Advisor – Call Center Agent, Energy Provider

• Serve as the first point of contact for questions about supply, invoices, or advance payments
• Provide competent support to customers using the customer portal, including login issues and password resets
• Advise customers on modern energy services such as wallboxes, photovoltaic systems, and e-mobility, and guide them through our website
• Use SAP IS-U and our internal software to process customer inquiries accurately
• Handle daily phone calls and help customers resolve issues related to their energy supply quickly and easily

• At least 1 year of experience in customer service or a call center environment
• At least 1 year of customer service experience working on a project for an electricity provider or energy services company
• Available to start on September 21, 2026
• Flexibility to work within service hours (Monday to Friday, 8:00 a.m. to 4:30 p.m.)
• Excellent spoken and written German skills, along with strong communication skills
• Friendly and empathetic telephone manner

• A permanent employment contract for long-term security
• Complete flexibility: work from home
• Personalized onboarding lasting 3 to 5 days, tailored to your prior knowledge and experience
• Predictable service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m.
• A small, highly personal team where you will feel welcome from day one