Technical Support, Australian Real Estate Experience

• Provide remote support to customers and users of a growing Australian real estate platform
• Investigate and resolve technical and operational issues
• Manage backend system updates and administrative tasks
• Communicate with customers regarding support requests and issue resolution
• Escalate complex problems to internal teams
• Maintain accurate records of support cases
• Assist with onboarding and user support
• Complete client/customer introductory calls and service overviews as part of the application process

• Previous Australian Real Estate experience (Property Management, Sales Administration, Leasing, or Real Estate Operations)
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal English communication skills
• Customer service or support experience
• Comfortable working with multiple software platforms
• Ability to manage competing priorities and work independently
• Experience with PropertyMe, Property Tree, Console Cloud, Agentbox, or similar platforms is desirable
• Technical support, helpdesk, SaaS support, or system administration experience is desirable
• Experience managing tickets, customer enquiries, or escalations is desirable
• Self-provided equipment
• Computer with at least 8GB RAM
• Intel Core i5 or AMD Ryzen 5 12th generation or newer processor
• 512GB HDD/SSD
• Windows 11 Home or Pro
• Power backup such as a Powerstation, Powerbank, or UPS
• Secondary/external monitor
• Noise-cancelling headset and webcam
• Internet bandwidth of 40–50 Mbps minimum for both download and upload
• BIR self-registration and required government contributions
• NBI or Police Clearance
• Government-issued ID
• Ability to work 7AM–4PM MNL time, Monday to Friday
• Ability to work under an independent contractor agreement governed by Singapore law

• 20 Paid Time Off
• Referral Bonus – 70 AUD per successful referral to the Wingman platform
• Annual Trip
• Dedicated Support Contact (CSM)
• Access to a Network
• Opportunities to Upskill
• Potential for additional contracts, Statements of Work, or expanded workloads
• High-Impact Projects
• Flexibility First – full autonomy on how you achieve outcomes
• Advisory Support – HR, Tax, and setup guidance
• 100% Work-From-Home Contracts
• Company events
• Opportunities for promotion
• Promotion to permanent employee