Online Support Operator – Fixed Term Contract

• Handle customer requests and identify root causes
• Provide users with feedback and fix issues quickly
• Perform basic checks on media registry and document contents
• Manage coverage additions
• Propose new sources to add
• Create and enrich media and sections
• Collaborate with the DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team
• Provide feedback and support requests across DataOps and the wider Launchmetrics organization
• Propose technical or process initiatives to improve customer support activities
• Provide meaningful insights to team members to support proactive coverage maintenance

• Advanced English
• Analytical ability
• Autonomy
• Good communication skills
• Proactive attitude
• Ability to switch from one task to another
• Tech knowledge is advantageous
• Ability to identify root causes and manage prompt solutions
• Ability to perform basic checks on media registry and document contents
• Ability to propose new media sources
• Ability to collaborate with DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team

• Learning and development allowance
• Benefits package tailored to each location
• Flexible work arrangements
• Support for establishing a home office
• Other perks
• Autonomy and growth and advancement possibilities