Senior Business Analyst

• Work on a global transformation initiative within the ASDM workstream.
• Analyze and document current-state (As-Is) ITSM processes across different regions, including Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management.
• Conduct interviews, meetings, and workshops to gather requirements, identify improvement opportunities, map gaps, and understand regional specificities.
• Develop process maps (L2 and L3), business requirements documentation, and functional specifications.
• Work with business subject-matter experts (SMEs), workstream leads, and program leadership to translate business needs into structured requirements.
• Promote process standardization and harmonization across different regions while respecting local needs and constraints.
• Facilitate alignment among stakeholders in a global, matrixed environment.
• Ensure integration and alignment with other IT workstreams, including Service Desk, Hosting, Tech4Tech, and Digital Workplace.
• Support the Workstream Lead and Project Manager in preparing presentations, documents, and other project deliverables.
• Support the adoption of new processes, practices, and ways of working.

• Proven experience as a Business Analyst in large-scale transformation programs and multinational organizations, or experience in application development/SDLC with knowledge of PMO methodologies and project management.
• Strong analytical skills and experience facilitating workshops and gathering requirements.
• Ability to translate business needs into structured requirements, functional documentation, and process designs.
• Experience working in dynamic environments with multiple stakeholders and a high degree of complexity.
• Comfortable working in situations involving frequent changes and loosely defined requirements.
• Practical knowledge of ServiceNow (SNOW) — a plus.
• Previous experience as a Service Designer — a plus.
• Experience with global operating model transformation projects, Shared Services Centers, or IT outsourcing — a plus.

• Health insurance
• Dental insurance
• Meal allowance
• Transportation allowance
• Cultural allowance
• Education allowance
• Life insurance
• Mental health and well-being program
• Childcare assistance
• Partner discounts